Allama Iqbal Airport tops in services

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Allama Iqbal Airport tops in services

Thursday, November 22, 2007

KARACHI: Allama Iqbal International Airport, Lahore is ranked among the world’s leading airport in service performance conducted by Singapore Airlines.

An intensive Service Performance Survey (SPS) was recently conducted by Singapore Airlines to assess the quality of service standards maintained by airports within the region. The survey entailed a stringent evaluation of airports on the basis of lounge facilities offered in terms of general airport condition, ambience and comfort of lounge as well as overall efficiency of the airports’ lounge staff with respect to their level of friendliness and assistance extended to all travellers and visitors of airports.

Airports assessed and evaluated by Singapore Airlines for the SPS included 18 leading airports from across the world including the UAE’s Abu Dhabi Airport, Saudi Arab’s Jeddah Airport, the United Kingdom’s Campbelltown Airport, Pakistan’s Allama Iqbal International and Jinnah International Airports, India’s Bombay, Calcutta, Chennai and Delhi Airports, Sri Lanka’s Colombo Airport, South Africa’s Cape Town and Johannesburg Airport along with Bangladesh’s Dhaka Airport and Malee Airport.

Following a rigorous scrutiny and evaluation of these airports by representatives from the Singapore Airlines, Pakistan’s Allama Iqbal International Airport, Lahore, secured first position with a score ranging from 87 per cent to 100 per cent in different areas outlined by the airline as part of the survey criteria.

“In an age where knowledge, innovation and advancements have paved the way for unprecedented growth and opportunities, adaptation to change is a critical element that will help us keep pace with the changing dynamics of airport management.

At CAA, we recognise the need to ensure effective and efficient management of our airports in line with global benchmarks, and therefore feel great pride over this achievement,” DG CAA said in a press statement.

Allama Iqbal Airport tops in services